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1 The screen does not respond after the device is powered on?

Troubleshooting method:

a Whether the power cord has voltage;

b. Whether the positive and negative poles of the power plug are connected reversely, the white wire of the power plug is the positive pole, and the black wire is the negative pole;

c Whether the power plug is deformed and cannot be inserted, and whether the power interface of the device is deformed;

2 There is no response to key operation?

Troubleshooting method:

a Check whether the access control system is in a dead state;

b Check whether the keys have backlight;

c Check whether the buttons are loose or deformed;

3 The local network icon hits "X"?

Troubleshooting method:

a Check whether the crystal head of the network cable is properly clamped and whether the line sequence is correct;

b Check whether the network port of the device is deformed or loosened;

c Check whether the switch or router connected to the network is working properly;

4 The server icon hits "X"?

Troubleshooting method:

a Check whether the network cable and network equipment are working normally;

b Check whether the local IP address of the device is set correctly;

c Check whether the IP address of the device‘s server is set correctly;

d Use the computer to set the IP of this device, and ping the gateway or server address to see if it can be pinged successfully;

5 "X" on the camera icon?

Troubleshooting method:

a Check whether the local IP address of the device is set correctly;

c Enter the hardware test in the system settings to check whether the camera displays images normally

6The local IP address setting is displayed abnormally?

Troubleshooting method:

a First plug the network cable into the device network port, and the other end of the network cable is normally connected to the network device;

b Enter the local IP setting interface, enter the correct IP address, press # to save, there will be a text prompt box "Setup successful", indicating that the setting is successful.

7 Why only need to set an IP address?

Troubleshooting method:

a The device has written the IP address of the camera into the main board, and only needs to set a "local IP address" externally;

b To connect to the camera, just add the local IP address of the access control device on the NVR to connect to the camera.

8Scan the QR code to open the door failed?

Troubleshooting method:

a Check whether the scan code interface of the device is normal and whether the camera is working normally;

b Whether the mobile APP is logged in normally and whether the QR code is delayed;

c The QR code icon on the mobile phone is placed about 15 cm in front of the camera for the best and fastest scanning effect;

d When the QR code of the mobile phone is refreshed, the scan code interface of the device is switched.

9 Remote door opening by mobile phone fails?

Troubleshooting method:

 a Check whether the device network and the background server are connected normally;

 b Check whether the APP is logged in normally and whether the APP is successfully registered and authorized;

 c APP exit and re-login and then operate;

10 Invalid card swipe?

Troubleshooting method:

a Enter the system settings, click "card query" to check whether there is this card number in it;

Judge whether the card is issued successfully;

b Restart the device and re-synchronize the data with the background;

c whether the device is the latest version;

11 people approaching the device, the fill light does not turn on?

Troubleshooting method:

a Check whether the infrared sensor module is working normally;

b Turn on the fill light manually to see if it is normal;

12 How many ways to open the door:

a Mobile phone applet: remote key to open the door, scan the code to open the door, show the QR code to open the door, and password to open the door;

b The authorized second-generation ID card, CPU card and other cards to open the door;

13 Will the door open by itself if the power is cut off?

 After power off, the door will open automatically.

14 What should I do if the phone is out of power and there is no signal?

If the mobile phone has no signal, you can use an authorized card such as an ID card or a CPU card to open the door; you can use face recognition to open the door, you can use an offline password to open the door; if the mobile phone is out of power, you can use face recognition and swiping to open the door, and there are equipment Temporary password to open the door.

 15 How can the elderly and children not know how to use mobile phones to open the door?

Cards such as ID cards and cpu cards can be used in communities, village committees, and grid stations to bind them as access control cards. As long as the authorization is successful, the door can be opened; the avatars of the elderly and children are also sent to the platform to open the door through face recognition.

16 The access control device is disconnected and disconnected. How to open the door?

If the device is not online or disconnected from the network,

a Click "show QR code" in the applet to open the QR code scan interface on the access control machine, and align the QR code on the mobile phone with the scan code frame to scan the code to open the door;

b. You can also click "Remote key to open the door", follow the prompts to pop up the digital password and enter the door to open the door.

c Swipe the authorized access card to open the door.